Contact Trimble Support if you are unsure about the status of your contract. If not, it will depend on the specific terms of your license. You can see who is using the licenses by clicking on the blue number of engaged licenses. If your software product is active under a current maintenance or subscription contract, there should be no cost to update. Click on the box with the name of your license and check if there is a free license. This has become an issue with sketchup because the management web portal does not show my pro subscription on a page that I can download it or manage it. I recently reset my laptop to free up hard drive space and do a general cleanup. Students studying and resident in the UK only. Not 100 sure if this is the right place to post this but here goes. Navigate in your browser to where “IP_Address” is the IP address of the computer with the license server installed. This is a 1 year subscription which must be renewed annually for your software to continue to function. If you share your license with your colleagues, make sure that the license is not already in use by someone else.Use “localhost” or “127.0.0.1” if that’s the computer you’re working on. They should point to the computer with the V-Ray license server installed. You should be able to access the status screen of the license server. You can test this by entering in your browser, where “IP_Address” is the IP address of the computer with the license server installed. If you obtain your V-Ray license from a license server on another computer, make sure your operating system’s firewall or the firewall on the license server computer is not blocking TCP port 30304.If you have your license on a hardware USB dongle, make sure the dongle is plugged in and the dongle drivers are installed.To log in with the correct account click on “Online licensing” -> Enable / Sign In If you’re logged in with the wrong username navigate to “Online licensing” button->Deactivate/ Sign Out to log off. Make sure you’re using the username that’s associated with your purchased license or a trial license. If you use online licensing (obtain the license over the internet) you need to be logged in with your Chaos Group username in the license server menu.If the license server is working correctly, you should be able to see your licenses when you open an internet browser on the license server computer and navigate to its status page – Check if you have the license server installed.If you receive this error, check the topics below, relevant to your license setup: SketchUp Pro and SketchUp Viewer Software may be used for commercial purposes in accordance with the terms of this Agreement. This error indicates a problem with V-Ray’s interface license’s availability.
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